Refund & Cancellation Policy

This policy explains how SellerEcom subscriptions are billed, how to cancel, and when we refund a payment. It forms part of our Terms of Service.

1. Plans and billing

• The Starter plan is free. No payment details are needed and nothing is ever charged.
• Paid plans are billed in advance, monthly or yearly, in the currency shown on our pricing page. Payments are processed securely by Stripe. We never see or store your full card details.
• Each payment renews your plan for the next billing period until you cancel. Before you pay, the checkout page shows the plan, price and billing period.
• Your bank may add foreign exchange or international transaction fees. Those fees are set by your bank, not by us.

2. Free trials

If a plan includes a free trial, you are not charged during the trial. Your first payment is taken when the trial ends. Cancel before the trial ends and you pay nothing.

3. How to cancel

• Cancel at any time from Billing in your dashboard: choose Update card or cancel and cancel your plan. You can also email us at support@sellerecom.com from the email address on your account.
• Cancellation stops all future payments. You keep your paid plan until the end of the period you already paid for, then your account moves to the free Starter plan.
• Your account and data stay available after cancelling. You can delete your account at any time.

4. Changing plans

You can upgrade or downgrade from Billing at any time. Any difference in price for the rest of the current period is calculated automatically and shown to you before you confirm.

5. Refunds

Because you can cancel at any time and keep access until the end of the period, payments for a billing period that has started are generally not refundable, including unused days or months. We will give a full refund of the affected payment when:

• you were charged more than once for the same plan and period;
• you were charged after your cancellation had taken effect, or after cancelling during a free trial;
• you were charged the wrong amount because of an error on our side; or
• a refund is required by applicable law.

Where a problem on our side kept you from using the Service, we will look at each case fairly.

6. How to request a refund

Email support@sellerecom.com within 30 days of the payment, from the email address on your account, with the date and amount of the charge (or the receipt number). We reply within 1 business day. Approved refunds go back to the original payment method and usually appear within 5 to 10 business days, depending on your bank.

If something looks wrong with a charge, please contact us before raising a dispute with your bank. We can usually fix it faster.

7. Contact

SellerEcom, Unit 101, Oxford Towers, 139/88, HAL Old Airport Road, Kodihalli, Bengaluru, Karnataka 560008, India
Email: support@sellerecom.com